Patient Portal FAQ
Q: What is the Patient Portal?
A: The Patient Portal is a secure online method of reviewing your personal health information including appointments, referrals, and your provider visit summary.
Q: Can I communicate with my Health Care Provider through the Patient Portal?
A: Not at this time, the Patient Portal is for Patient informational purposes only.
Q: When will I see the results of my lab work?
A: If your Health Care Provider publishes lab results to the Patent Portal your results will be displayed after the provider has reviewed them.
Q: What do I do if I have questions about my lab results?
A: Please contact you Health Care Provider’s office with any questions about your lab results.
Q: When will I see my future appointments?
A: Future appointments are usually displayed within 24 hours of making the appointment.
Q: When will I receive my appointment reminder?
A: You should receive your e-mail appointment reminder from 3 – 10 days prior to your next scheduled appointment. You will also continue to receive a phone call reminder through our automated system.
Q: How much information will I get in my appointment information posted on the Patient Portal?
A: Your appointment information will include the Date, Time, The Provider, The Facility, and The Reason for the appointment.
Q: How much information will I get in my referral appointment posted on the Patient Portal?
You will only see that you were referred to a certain specialty.
Date and time and location information will be communicated to you
via our referral specialist.
Q: How will time sensitive medical information be displayed on the Patient Portal?
A: Medically time sensitive information will be communicated to you through phone or mail.
Q: Who do I contact with questions I may have about what is on my Patient Portal?
A: Please contact your Health Care Provider’s office for any additional questions about your health status.
Q: Why do I keep failing when I try to Log In
A: The password is case sensitive. Special attention may be required to correctly enter it.
Q: How do I reset my Password?
A: A password reset option is available on the log in page of the Patient Portal.
Q: What do I do if I cannot remember my username for the Patient Portal?
A: You can retrieve your username by going to the Patient Portal section of the Boice Willis Internet page and clicking on the “Forgot your username?” Button.