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Boice-Willis Your Medical Home

Welcome to Your Medical Home

Click Here to access information about your medical home.

Letter to Our Patients

Boice-Willis Physicians are committed to Patient-Centered Care

Physicians at Boice-Willis Clinic continue to embrace quality-based health care changes.  Our providers in Primary Care:   Internal Medicine, Family Practice, and Pediatrics will soon begin the process to become recognized as Patient Centered Medical Homes by the National Committee for Quality Assurance (NCQA).


What is a “patient centered medical home”?

A Patient Centered Medical Home (PCMH) is a process of improving health care by changing the way primary care is delivered.  In a medical home model, the primary care physician leads a team that takes collective responsibility for a patient’s care.  The primary care medical home is responsible for meeting a patient’s needs, including prevention, wellness, acute and chronic care.  The Patient Centered Medical Home also coordinates care with the patient’s other health care team members including specialty care, hospitals, home health, and community services.  

What does it mean to me, the patient?

According to the NCQA, the goal of a patient centered medical home is to provide more “personalized, coordinated, effective and efficient care”. The medical home partners with patients and families to understand their patients’ unique situations and establish care plans, ensuring better communication and more informed patients.  The medical home also takes advantage of the latest information technology to prescribe, communicate, track results, and share information with patients, families and other clinicians. 

What changes should I expect?

In order to become recognized as a patient-centered medical home, Boice-Willis Clinic providers in Internal Medicine, Family Practice, and Pediatrics must successfully meet specific elements in six standard categories, all geared toward delivering outstanding patient care.  Some changes, such as improved technology systems, are internal and you may not notice a big change. Other changes, such as expanded hours, same-day appointments, and coordination of your care by a nurse or care manager are some more of the beneficial, customer-focused changes that can be expected. 

Becoming recognized as a patient-centered medical home is a key component in our continued focus on quality and improvement.  We began this process in 2013 and look forward to becoming NCQA recognized in 2014.

PCMH Responsibilities

Boice-Willis Clinic Your Medical Home

Be an active team player:
•    Talk with your team about your health questions.
•    Share your past health care successes and challenges.
•    Tell your team about other health care professionals who care for you.
•    Tell your team how you feel about the care you are getting from them.

Take care of your health:
•    Follow the health care plan you and your team have talked about. Make sure you understand how to follow the plan. Set goals you can reach. Once you begin to see results, you and your team can discuss adding new goals.

Talk openly with your team:
•    Tell your team if you are having trouble sticking with your care plan.
•    Speak up if your care plan is not working. Tell your team what is not working, so together changes can be made if needed.

Boice-Willis Clinic Care Team Responsibilities:   
•    Help you manage your health care
•    Help answer your health questions
•    Listen to your concerns
•    Work with other medical experts if necessary
•    Coordinate your care through additional services
•    Encourage you to play an active part in your healthcare goals you have received from them.

Health Resources

Click Here for a great collection of health resources.

After Hours Care


After Hours Care

BWC Pediatric Patients who see Providers at BWC Pediatrics 100 Nash Medical Arts Mall

At this Location Pediatricians have office hours on Saturday from 8 am – 12 pm – on a walk in basis

After hours calls are handled by the UNC Triage Line – your physician is aware of this call as communication is directly sent to your provider for review so that follow up can be made.

BWC Internal Medicine and Family Practice Patients

There is always a physician on call to assist with afterhours calls from patients.  Monday – Thursday starting at 5pm and on Fridays starting at 1pm and 24 hour coverage on weekends.  Providers on call may be reached at 252-962-8822

BWC Family Practice Walk In Clinic is open after hours on Friday afternoons and Saturdays mornings -  Click Here for more information.

BWC Family Practice and Walk In Clinic shares your Medical Record with your primary care physician.


There is always a physician on call to assist with afterhours calls from patients.  Monday – Thursday starting at 5pm and on Fridays starting at 1pm and 24 hour coverage on weekends.  Providers on call may be reached at 252-962-8822

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